Frequently Asked
Questions/Help
How do I place an order on
your website?
How are the orders processed?
Is my personal information kept private?
What Credit Cards do you accept?
Is it secure to use my Credit Card online?
What is a CVC Number?
Do I have to use
my Credit Card to make a purchase?
How do I pay for
goods using a Money Order?
How does Cash on Delivery
work?
How do I make a Direct Deposit?
How do Cheque payments work?
Can I use
PayPal?
How soon will I receive my order?
What are the costs for postage?
What if the item I ordered is not in stock?
What does it mean if my item is on backorder?
What do I do if I cannot find the item I am looking for on
your website?
Can I change my order after I have
already submitted it online?
Can I track my
order?
What is your returns policy?
Are there any discounts available?
How do I purchase a Gift Voucher?
What are your Gift Voucher policies?
Can I pay with more than one Gift
Voucher?
Do you have a Size Chart?
Do you have a Colour Chart?
Do you have a Fax/Mail Order Form?
Do you have a currency converter?
When I use the Search option I get too many
results
My enquiry does not appear on this
FAQ/Help page
I'd like to offer some
feedback
How do I place an order on your
website?
Step 1:
Click around the store using the text and
image links until you reach the Product Description Page. On this page you
will see small images of the selected products plus a brief description. You
will also see a Quantity box, a Size drop-down list, a Colour drop down list,
and an Add to Cart button. There is also a View larger Image button for
each item.
Step 2:
Once you have selected your item, along with the
quantity, size and colour, and clicked on Add to Cart you will automatically be
taken to view the contents of your shopping cart on the View Cart
Page.
You can add more of the same item from here by simply typing the
required number in the Quantity Box and clicking on the Recalculate Sub-Total
button. This will add an identical product only.
If you wish to purchase
the same product but in a different size, simply click on the Back to
Previous Page button to be taken back to the previous page, where you can
add a different sized item. Alternatively you can use the web back arrow
(<-).
To purchase further items go back to the store catalogue list
and select your product and follow the steps above.
You can easily remove
products from your Shopping Cart by clicking on the Remove button alongside a
certain product.
You can always check the contents of your shopping cart
while you shop by clicking on the View Cart button at the top of
screen.
Step 3:
When you've added the items you wish to purchase to
your Shopping Cart, click on the Proceed to Checkout button at the View Cart
page. You will then be taken to our Secure Checkout Page.
You can see
that the page is secure by the Secure Page Icon (Padlock) shown in the bottom
bar of your browser.
On the checkout page you first need to fill in your
Billing Details. Note that all fields marked with a little pencil must be filled
in for processing of your order. If the Delivery Details are the same as
the Billing Details you only need to click on the Same as Billing Address
box. When all details have been completed, click on the Continue
button.
If you need to clear the form and start Billing and Delivery
details again click on the Reset button.
Step 4:
Once the Billing and
Delivery details have been completed, you are taken to the next page where you
can double-check that the information you supplied is correct and the items in
your cart are the ones you wish to purchase. You will be asked to enter
your Payment Details on this page. The information displayed on this page
includes:
- Your Billing and Delivery Confirmation - click 'go back' if you need to
make a correction;
- Product Selection Confirmation. You can make changes to the quantity
required and click the 'Update' button, or remove an item by clicking on
'Remove'.
- Additional Information. You can enter any special delivery instructions.
- Payment Details. Select Credit Card and fill in required details, or
select Money Order, Cheque, Direct Deposit, C.O.D. or PayPal as alternate
methods of payment and click on the 'Continue' button.
Step
5:
Your order will now be processed by our server. Once the process is
completed your order details will be displayed on screen and an Order
Confirmation emailed to the address you specified in Billing Details.
At this
stage, your credit card has not yet been debited. This will happen once we have
securely downloaded your order from the server and manually processed your card
details at our Store.
If you have chosen to pay with a Money Order or
Cheque you need to print out your Order Confirmation page, and send it, with
your money order or cheque, to:
TAPS Dancewear
29
Dundas Court
Phillip ACT 2606
If you have chosen the Direct Deposit
method confirm the deposit has been processed via email to
orders@tapsdancewear.com and include your name, order number and contact
number.
If you have chosen the C.O.D. method of payment, the freight charges
displayed at the checkout will be deducted at our Store. You must pay the
C.O.D charges as applied by Australia Post on collection of your order.
How are the orders processed?
We securely
download your order and process the payment at our Store.
Your order details
are taken by the Global Transaction Server and a confirmation message is sent to
your email address. We then securely download your order from the Global
Transaction Server. Your Credit Card number is processed from our Store
and the product is shipped to you.
Is my personal information kept
private?
We guarantee that all personal customer information
acquired is kept on our own private customer database and will not be shown,
sold or given to any third party. Once your order has been processed at our
store, the print-out and electronic file containing your credit card details is
destroyed.
What Credit Cards do you accept?
We
accept MasterCard, Visa, American Express and Diners Card.
NOTE: Due to
the high incidence of attempted fraud we do not accept credit card orders from
Indonesia, Russia, Romania, Thialand, Philippines, Singapore, Malaysia, Nigeria,
Hungry, Mexico, Austria, Pakistan, Middle East. Customers from these
countries may pay by Bank Money Orders.
Is it secure to use my Credit Card
online?
Yes. Our checkout system incorporates industry standard
Secure Socket Layer (SSL) protection data encryption at 128-bit, using
internationally trusted digital certificates. We also have an External
Validity (EV) Certificate which performs extra checks on the valadity of our
e-commerce provider. The secure server that performs the processing of the order
is protected by the latest in hardware firewall technology. This ensures your
information is kept private throughout the entire checkout process.
For
maximum security, we also recommend that your operating system has the latest
security updates installed, along with the latest virus definitions for your
anti-virus programs.
What is a CVC Number?
The Card Verification
Number (or CVC) is an extra three to five digits that have been added to the
card number for most credit card types. You can find your credit card's CVC
number printed on your card.
Mastercard and Visa, and most other credit
cards print the CVC after the card number on the signature stripe on the back of
the card.
For American Express cards, the CVC number is the four or five
digits printed on the front of the card just above the card number.
The CVC
number was introduced as a means to counter credit card fraud where a card
number is obtained from an imprint of a credit card. As the CVC number is only
printed (not stamped) on the card, it cannot be obtained from an imprint.
Do I have to use my Credit Card to make a
purchase?
No. You can make a purchase just the same by either
choosing the Money Order, Cash on Delivery, Cheque, Direct Deposit, or
PayPalL options at the checkout.
How do I pay for goods using a Money
Order?
Print out your order confirmation page at the checkout and
post with your money order to:
TAPS Dancewear
29
Dundas Court
Phillip ACT 2606
How does Cash on Delivery work?
You will
receive a notice from Australia Post that there is an item for collection at
your local Post Office. The freight charges displayed at the checkout will be
deducted at our Store. You must pay the C.O.D charges as applied by Australia
Post on collection of your order.
How do I make a Direct
Deposit?
Deposit funds into the TAPS Dancewear bank
account.
Branch/BSB 032719
Account No. 350809
Send
details of the deposit (name, order number, contact number) by fax on 02 6282
2335 or email to orders@tapsdancewear.com
How do Cheque payments work?
Send a cheque
for the full amount including postage along with the order details (name, order
number, contact number) to:
TAPS Dancewear
29 Dundas
Court
Phillip ACT 2606
Once the cheque is cleared your items will be sent
out.
Can I use PayPal?
Yes you can use Paypal.
Once your transaction has been verified by PayPal your order will be
processed.
How soon will I receive my order?
Your order
will be shipped within 1-2 days of confirmation of your credit card payment or
other form of payment. Delivery time depends on location and stock
availability.
Estimated delivery time for Australian orders is 3-10
working days, but we cannot be responsible for delays in the postal service. We
will always endeavour to have your items in stock but from time to time we may
receive an order for a backordered item. In this case we will endeavour to
get your order to you ASAP. You will be notified if there will be an
extended delay. Occasionally some items may become unavailable or sold out
in which case we will notify you immediately.
For deliveries outside
Australia delivery time varies depending on the destination. Overseas
orders are sent by Air Mail.
What are the costs for postage?
Australian
orders are normally sent by Regular Post. Allow a minimum of 2-3 days for delivery. You can also elect to have the
item sent Express Post. Overseas orders are sent by Air Mail.
Express
Post deliveries within Australia to most destinations will be received 1-2 days
after leaving the shop. Shipping charges are based on the current Australia Post
fees and charges.
Estimated cost for postage within
Australia:
Regular Post
$5.00 up to 500g
Express Post $7.50
up to 500g
The cost of postage over 500g is dependent on location. For
Regular Post there is a basic charge of between $6.50 and $8.50 plus a distance
charge per kg. For Express Post there is a basic charge of $10 plus a distance
charge per kg.
Estimated cost for international
postage:
Ordinary Air Mail $16.00 up tp 500g (1lb)
Ordinary Air Mail $27.00 from 500g (1lb) to 1kg
(2lb)
International parcels are subject to extra charges as per the Australia
Post International Parcel price chart once they exceed 1kg.
What if the item I ordered is not in
stock?
If the item you ordered is not in stock, it should be
available for delivery in 1-2 weeks. There are some cases where an item is
on backorder from the manufacturer. These items can take 2-6 weeks to be
delivered. We will do our best to give you an estimated delivery date
based on the information we receive from the manufacturer. You may cancel
a backorder anytime before it is shipped.
What does it mean if my item is on
backorder?
Although we have quite a bit of stock on hand, there are
occasions when an item is not available from the manufacturer at the time of
order. The item is then placed on backorder and we will contact you to give you
an estimated delivery date based on the information from the manufacturer. You
can decide at that time to keep the order active or cancel the item. Back orders
can take 2-6 weeks to be delivered to you.
What do I do if I cannot find the item I am
looking for on your website?
If you are looking for something in
particular that is not listed on our site, just call us or send an e-mail. We
have access to all the major manufacturers and the most current styles. We will
be happy to try and help with anything you need. TAPS Dancewear staff are very
knowledgeable about all your dancewear needs and will give you our best price.
Special orders are not returnable or refundable.
Can I change my order after I have already
submitted it online?
Yes, you can change your order, but only by
contacting us by phone or e-mail. Please include your details (name, order
number, contact number). Your order cannot be changed through the website once
you have submitted it.
Can I track my order?
If your order was
sent Express Post or Registered Post the order can be tracked.
What is your returns policy?
We
are happy to exchange wherever possible and will give a full refund if we cannot
satisfy the customer. When goods are returned for the wrong size ordered
however, we expect the customer to pay the postage both ways. There are no
refunds on tights.
When returning merchandise:
- We must be notified at the time you receive the merchandise (within 2
days).
- The item must be returned within 10 days. Include a note with the
invoice with instructions as to what you would like done.\
- No refunds after two weeks.
- Shoes can be exchanged for another size at no extra cost. Shoe boxes
must not be damaged.
- No refunds on special orders. If in stock it can be exchanged for
another size also in stock.
- Shipping costs are not refundable. If there is an exchange the
customer pays for shipping both ways.
- We are not responsible for lost or stolen returns. We strongly
suggest insuring your return item or ship via a carrier with tracking
capability.
All returns must be shipped to:
TAPS
Dancewear
29 Dundas Court
Phillip ACT 2606
Australia
Are there any discounts available?
We
will be running regular specials. These will be advertised on the TAPS
Dancewear Home Page.
How do I purchase a Gift
Voucher?
Gift Vouchers are one of the greatest gifts you can get for
that special dancer or athlete. They are fast, easy, and take the guess work out
of figuring out sizes or mandatory attire needed for class.
Purchasing a Gift Voucher is the same check out procedure as
placing a regular order, but you must make sure you enter the email address of
the receipent of the gift certificate, or it can be emailed to you for
forwarding onto the recipient. You will also get the opportunity to send a
little note or message along with the gift voucher, similar to sending a card
with a gift!
Gift Vouchers are e-mailed as soon the sender's credit card is
approved. The recipient will then receive a discreet authorized code
number to use as payment when shopping at TAPS Dancewear.com. All
they have to do is type in the code at the checkout section.
What are your Gift Voucher
policies?
- Gift Vouchers are email Gift Vouchers only.
- Gift Vouchers are not redeemable for cash and cannot be returned for a
cash refund.
- After you make a purchase, any unused balance will be available to use
again on the same gift voucher code.
- If your total order is more than the amount of your gift voucher, you will
need to pay the balance with a credit card.
- Gift Vouchers are issued with an expiry date. Once the date has expired we
can't extend the date.
Can I pay with more than one Gift
Voucher?
No, you can only use one gift voucher per purchase.
Do you have a size chart?
Yes, there is a
size conversion chart for some shoes (see Size Chart under Information tab).
Do you have a colour chart?
Yes, there
is a colour chart for certain clothing (see Colour Chart under Information
tab)
Do you have a Fax/Mail Order
Form?
Yes, there is a fax/mail order form (see Fax/Mail
Order Form under Information tab)
Do you have a currency converter?
To
convert currencies, click
here.
When I use the Search
option I get too many results
When you use the Search option it
automatically searches for products containing any of the keywords you entered.
At the results page, if you select 'Find all words' from the search drop-down
menu and click the 'Find' button again, it will look for products that contain
all of the words you specify and return a more accurate match. If you know the
exact name of the product you can select the 'Exact Match' option.
My enquiry does not appear on this FAQ/Help
page
Email us at info@tapsdancewear.com with your query or call us
on (02) 6282 2331. For overseas callers phone
61 2 6282 2331.
I'd like to offer some feedback
Email us
at info@tapsdancewear.com with your feedback or call us on (02) 6282 2331. For overseas callers phone 61 2 6282 2331.
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