Information

Information

How to Order
Payment Options
Delivery Information
Returns
Terms and Conditions
Privacy
Colour Charts
Size Charts
Postage Calculator
Currency Converter
Fax/Mail Order Form

How to Order

We have made the ordering process as simple and practicable as possible with a number of options for placing your order. You can order online, by phone, fax, email or post. Payment can be online using credit card, or you can post a cheque or money order, or direct deposit the funds into our account, or use PayPal. Once payment is cleared your order will be posted out to you.

Browse through our product range, click on the Category list on the left of the screen and click through to the products that look interesting to you.

Ordering Options:

Online:
When you find products you would like to order click on the Add To Cart button for the product.

When you go to the Shopping Cart you will see a sub-total of items in your shopping cart. You can either continue shopping by going back to the Catalogue and select further items, or you can Checkout.

When you've finished adding items to your Shopping Cart, click on the Proceed to Checkout button on the Shopping Cart page. You will then be taken to our Secure Checkout page.

The website will then lead you securely though the process of providing delivery and payment details.

Click here to order online www.tapsdancewear.com
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Phone:
Phone (02) 6282 2331 between 9.00am and 5.00pm AEST.

For overseas callers phone 61 2 6282 2331.
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Fax:
Fax your order to (02) 6282 2335.

For overseas callers fax order to 61 2 6282 2335.

Download and print the PDF order form below.
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Email:
Email your order to orders@tapsdancewear.com
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Post or visit our Store:
TAPS Dancewear
29 Dundas Court
Phillip ACT 2606
Australia
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Fax/Post PDF Order Form:
Download PDF order form
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Please allow 3-6 working days for delivery.

Payment Options

All purchases are charged in Australian dollars and include GST.

If paying by credit card, it will be charged when your order is ready for shipment unless otherwise arranged.

If you don't feel comfortable using your credit card online we also offer other options for payment.

Payment Options:
Online:	Payment can be made by; Mastercard, Visa, American Express and Diners Club. Our checkout process provides 128 bit Secure Socket Layer (SSL) protection. The secure server that performs the processing of the order is protected by the latest in hardware firewall technology. This ensures your information is kept private throughout the entire checkout process. .
Phone:	Phone (02) 6282 2331 between 9.00am and 5.00pm AEST. Have your credit card ready. .
Money Order:	Send a money order for the full amount including postage and order details (name, order number, contact number) to: TAPS Dancewear 29 Dundas Court Phillip ACT 2606 .
Cash on Delivery:	COD charges are payable at Post Office upon collection of order, as applied by Australia Post. .
Direct Deposit:	Deposit funds into the TAPS Dancewear account. Branch/BSB: 032719 Account No. 350809 Please send details of deposit (name, order number, contact number) by fax on 02 6282 2335 or email to orders@tapsdancewear.com .
Cheque:	Send a cheque for the full amount including postage and order details (name, order number, contact number) to: TAPS Dancewear 29 Dundas Court Phillip ACT 2606 .
PayPal:	Once your transaction has been verified by PayPal your order will be processed. .

Please note that we can only send orders once payment is cleared.

NOTE: Due to the high incidence of attempted fraud we do not accept credit card orders from Indonesia, Russia, Romania, Thialand, Philippines, Singapore, Malaysia, Nigeria, Hungry, Mexico, Austria, Pakistan, Middle East. Customers from these countries may pay by Bank Money Orders.

Delivery Information

Your order will be shipped within 1-2 days of confirmation of your credit card payment or other form of payment. Delivery time depends on location and stock availability.

Delivery Time
Estimated delivery time for Australian orders is 3-10 working days, but we cannot be responsible for delays in the postal service. We will always endeavour to have your items in stock but from time to time we may receive an order for a backordered item. In this case we will endeavour to get your order to you ASAP. You will be notified if there will be an extended delay. Occasionally some items may become unavailable or sold out in which case we will notify you immediately.

For deliveries outside Australia delivery time varies depending on the destination.

Carrier
We generally use Australia Post for delivery of goods, however we may elect to utilise an alternative carrier without prior notice. If you don’t receive your goods within a reasonable time please contact us on (02) 6282 2331 or email us at info@tapsdancewear.com

Postage and Handling
Australian orders are normally sent by Regular Post. Allow a minimum of 2-3 days for delivery. You can also elect to have the item sent Express Post. Overseas orders are sent by air mail. Express Post delivers within Australia to most destinations will be received 1-2 days after leaving the shop.

Shipping charges are based on the current Australia Post fees and charges.

Estimated cost for postage within Australia for items under 500g in weight:
Regular Post:        $5.00 up to 500g
Express Post :       $7.50 up to 500g

The cost of postage over 500g is dependent on location.

For Regular Post there is a basic charge of between $6.50 and $8.50 plus a distance charge per kg.

For Express Post there is a basic charge of $10 plus a distance charge per kg.

Estimated cost for international postage:
Ordinary Air Mail    $16.00 up to 500g (1lb)
Ordinary Air Mail    $27.00 from 500g (1lb) to 1Kg (2lb)
International parcels are subject to extra charges as per the Australia Post International Parcel price chart once they exceed 1kg (2lb).

Returns

TAPS Dancewear is happy to exchange wherever possible and will give a full refund if we cannot satisfy the customer. When goods are returned for the wrong size ordered however, we expect the customer to pay the postage both ways. There are no refunds on tights.

When returning merchandise:

We must be notified at the time you receive the merchandise (within 2 days).
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The item must be returned within 10 days. Include a note with the invoice, your name, address, contact details and instructions as to what you would like done (replace or refund).
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No refunds after two weeks.
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Shoes can be exchanged for another size at no extra cost. Shoe boxes must not be damaged.
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No refunds on special orders. If in stock it can be exchanged for another size also in stock.
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Shipping costs are not refundable. If there is an exchange the customer pays for shipping both ways.
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We are not responsible for lost or stolen returns. We strongly suggest insuring your return item or ship via a carrier with tracking capability.

All returns must be shipped to:

TAPS Dancewear
29 Dundas Court
Phillip ACT 2606
Australia

You can notify us by email at returns@tapsdancewear.com or phone us on (02) 6282 2331.

Terms and Conditions

Pricing
Prices are subject to change without notice. All prices are displayed in Australian dollars and include 10% GST.

There may be occasions when products become unavailable or are discontinued. These situations are beyond our control and we take no responsibility for situations that arise due to this.

Product Descriptions
TAPS Dancewear attempts to be as accurate as possible with product descriptions. However, we do not guarantee that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Goods Damaged in Transit
If your goods are damaged in transit we will send you a no charge replacement, freight free. You will need to return the damaged product to TAPS Dancewear for assessment.

Risk of Loss
All items purchased from TAPS Dancewear are made pursuant to a delivery contract. This means that the risk of loss and ownership of the items pass to you upon our delivery to the customer.

Electronic Communications
When you visit TAPS Dancewear or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

Your Member Account
While using the TAPS Dancewear site you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your member account. TAPS Dancewear reserves the right to refuse service, cancel orders, terminate accounts, and remove or edit content.

Privacy

Your privacy is important to us. We want you to be aware of any information we collect and how we use it. This privacy statement is a reference point for all customers who wish to know how their information is used. TAPS Dancewear is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

Information we collect
TAPS Dancewear respects your right to personal privacy. We lawfully collect and use personal information on the TAPS Dancewear website that is necessary for our business to function.

The information we collect on this website through online forms and emails is never shared with other organisations for commercial purposes, unless otherwise stated. We require information from you on our secure checkout form. You must provide contact information such as your name, address and contact details. When you email us we will record your email address.

We also collect non-personal information such as your computers IP address through the use of site cookies, which are used by the website's shopping cart function and also for our own records of website traffic. None of your personal IP information is disclosed to third parties.

How we use your information
TAPS Dancewear uses the information we collect for the purpose disclosed at the time of collection. We will not use your personal information for any other purpose without seeking your consent.

We only use your personal information to establish and maintain your relationship as a customer, provide products you have requested and answer your queries.

We may sometimes send you newsletters on specials and new products. If we contact you in this way without obtaining your consent, we will provide you with the opportunity to decline any further marketing communications. If at any time you receive communication from TAPS Dancewear which you would not like to receive, please contact us and we will remove your name from our mailing list.

Feedback submitted wilfully by you, the website user, through online forms or via email may be posted publicly on the website or email newsletter at the administrator's discretion. By submitting information via the online feedback form you are agreeing to this condition.

Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

TAPS Dancewear cannot take responsibility for the security of information you send to, or receive from us over the internet or for any unauthorised access or use of that information.

Colour Charts

Click here to view Energetiks colour chart (.pdf)

Click here to view Bloch colour chart 1 (.pdf)

Click here to view Bloch colour chart 2 (.pdf)

Click here to view Paul Wright (Dance Pacific) colour chart (.pdf)

Size Charts

Click here to view Energetiks shoe sizing chart (.pdf)

Click here to view Bloch shoe sizing chart (.pdt)

Click here to view Paul Wright_(Dance Pacific) shoe sizing chart (.pdt)

Postage Calculator

To calculate freight charges, click here

Currency Converter
To convert currencies, click here.